Friday, 16 October 2009

Bluetooth Marketing - a story of the bleedin obvious

I was in my favourite clothes shop in Chelmsford shopping centre, chatting to the owner about what I do etc etc, as you do, and I got chatting about Bluetooth Marketing, telling him that to promote his summer sale would be very straight forward with the software and hard ware that I owned. We both got quite animated about testing it out, even though I explained that it probably wouldn't be that effective, without some kind of call to action. But I thought what the hell it would be interesting to see what kind take up could be achieved. So I created a mobile friendly advert 240x320 and off I went with netbook and bluetooth dongle.
To begin with I sat outside Starbucks on a nice sunny day with a coffee and watched the people go by for an hour or so. It was mid week but still quite busy and it didn't take long to discover 100 devices to which I delivered 11 messages. Pretty good I thought.
What could we achieve on a busy Saturday for a whole day. The bluetooth systems was all set, and I left it to do its thing all day, however on returning at 5.30 that day, was surprised to see I had only discovered 934 devices and delivered only 4 adverts - just under 0.5%.
Over the next couple of weeks I tried a few other different days and locations of the netbook. What was very obvious was the location of the shop, which was very much at one end of town, had a significantly lower footfall than in the centre, strangely where Starbucks was!
However, regardless of how many, or how quickly devices were detected, on average I did not get far past 0.5% delivered adverts.
When the message was delivered to a device, the user could see the name of the shop that the advert was coming from, and decide whether to accept or decline, so I don't think we were being too "spammy", and if the user had already declined, they wouldn't get sent another message if they walked into the Bluetooth zone again.
So it was an interesting experiment, which just adds more weight to the fact that users need a good strong call to action and incentive to accept and respond to bluetooth marketing, something that is difficult to do in an open high street, but very simple to do at an event.
If anyone is interested to see the full stats of the experiment, and to hear what ROI I achieved, please feel free to contact me.

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